Delivery FAQs

Q: How long does it take for my product to be shipped?

A: We aim to ship out your product within 48 hours of receiving your order.

Q: What if I choose express delivery?

A: If you choose express delivery, you can expect to receive your product on the 3rd day at the latest. (UK Only)

Q: Is express delivery available for all products?

A: Yes, express delivery is available for all products in our store.

Q: How much does express delivery cost?

A: The cost of express delivery varies depending on the weight and size of the product. You can view the exact cost at the checkout page.

Q: Can I track my shipment?

A: Yes, once your product has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

Q: What if I need to change the delivery address?

A: If you need to change the delivery address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes to the delivery address may cause a delay in the delivery of your product.

Q: What if my product is not delivered within the estimated time?

A: If your product is not delivered within the estimated time, please contact our customer support team. We will investigate the issue and ensure that you receive your product as soon as possible.

Q: Can I cancel my order after it has been shipped?

A: Unfortunately, we cannot cancel an order once it has been shipped. However, you can return the product once you receive it. Please refer to our refund policy for more information.

Q: What if my product is damaged during shipping?

A: If your product is damaged during shipping, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation.

Q: Do you offer international shipping?

A: Yes, we offer international shipping. The delivery time for international orders may vary depending on the destination. Please refer to our shipping policy for more information.


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